Terms and conditions

This is a translation of the Dutch text. If the two differ, the Dutch text applies. The Dutch text: Algemene voorwaarden.

Version 1.0, 05-10-2026. Last changed: 5 October 2026.

Article 1 - Who we are

1.1 Stamboom Compleet is a trade name of Studio Stuurman, Bieremalaan 79, 2497 AX Den Haag (The Hague), the Netherlands. Chamber of Commerce (KvK) number 27314126, VAT number NL001980897B18. In these terms, this is called "we" or "us".

1.2 You can contact us through the intake form on this site, or by replying to an email you received from us. A letter to the address above is also possible.

Article 2 - Definitions

• Customer (you): the person or the business that accepts our proposal. If you buy a family tree as a gift, you are the customer, even if the family tree is about someone else.
• Consumer: a customer who is not acting for their profession or business.
• Business customer: a customer who is acting for their profession or business.
• Intake: the free form on this site in which you tell us what you already know.
• Proposal: the email in which we propose a package, the price and the arrangements to you, with a link to the acceptance page.
• Assignment: the agreement that comes into being when you accept the proposal.
• Package: Start, Ancestors (Voorouders), Family (Familie) or Family Tree (Stamboom), or a custom quote.
• Family tree site: the private website with your family tree that we build for you.
• Delivery: the moment we let you know that the family tree site is ready and you have access to it.

Article 3 - When these terms apply

3.1 These terms apply to every proposal and every assignment of Stamboom Compleet.

3.2 Other arrangements only apply if they are in the proposal or if we have confirmed them by email. If the proposal says something different from these terms, the proposal applies.

3.3 If part of these terms is invalid, the rest still applies. We then replace that part with a rule that comes as close as possible to what was meant.

3.4 We can change these terms. A new version applies to new assignments. For an ongoing assignment, a new version only applies if you agree to it.

Article 4 - Intake, proposal and assignment

4.1 The intake is free and is not an order.

4.2 After the intake, we send you a proposal by email. It states the package, the price, the payment, the target time and what is and is not included in the package.

4.3 A proposal is valid for 30 days.

4.4 The assignment comes into being at the moment you accept the proposal on the acceptance page, through the link in the proposal. We confirm your acceptance by email, with these terms and the information about your cooling-off period.

4.5 An obvious mistake in a proposal, such as a typing error in an amount, does not bind us.

Article 5 - What we do

5.1 We build a private family tree site with your details. Except with Start, we also do our own research in archives and other sources for it.

5.2 The package decides how many generations back we search and what is included:

• Start: 4 generations, 299 euros. No research of our own: we work with the details you provide. Hosting 1 year. Export as a zip.
• Ancestors (Voorouders): 5 generations, 599 euros. Research in indexes and records. Hosting 1 year. Export as a zip and GEDCOM.
• Family (Familie): 6 generations, 1,199 euros. Also newspapers and graves. Hosting 1 year. Export as a zip and GEDCOM.
• Family Tree (Stamboom): 7 generations, 1,899 euros. Also church books. Hosting 2 years. Export as a zip and GEDCOM.
• As far as possible (Zover mogelijk): up to 12 generations, 2,999 euros. As many generations as we can prove with the sources, with a maximum of 12. Also church books and further back. Hosting 2 years. Export as a zip and GEDCOM.

What else is included in each package (side branches, number of photos and scans, chronicle, rounds of changes, target time) is on the packages page and in your proposal. A zip is a copy of your family tree site that you can keep yourself. GEDCOM is the standard exchange file for family tree programs.

5.3 For more than 12 generations we make a quote. Lines outside the Netherlands are possible in every package; how far we get there depends on the information you provide and on the sources that exist (see article 6). Your proposal states whether a quote is needed.

5.4 The number of generations is a maximum, not a promise. See article 6.

5.5 We carry out the assignment ourselves. To read scans and to organise details, we may use tools, including tools with artificial intelligence. Every fact on your site gets a source or a label; we never put anything on your site that only such a tool claims.

5.6 In the intake you choose the language in which your family tree site and chronicle are delivered: Dutch or English. Both languages are possible for an extra 100 euros, including VAT. Other languages only after we have talked.

Article 6 - We promise the work, not the result

6.1 We do the work as well as we can and according to the arrangements. This is called an obligation of effort: we do not promise a particular result.

6.2 Not every line can be found. Archives can be missing, unreadable or not public. In the Netherlands, civil registration starts around 1811; before that we search in church books, and that is far from always successful. Lines outside the Netherlands can take longer or end sooner.

6.3 Every fact gets one of these three labels:

• Proven (Bewezen): there is a document, such as a civil record or a register, and the source is shown with it.
• Probable (Aannemelijk): it fits the facts, but the proof is missing.
• Not proven (Niet bewezen): there is no source, for example for a fact from someone else's family tree, or from the family without a document.

We never show a guess as a fact. What comes from the family, we mark as "from the family".

6.4 You do not get money back because a line cannot be found or because the result is different from what you hoped. Your legal rights still apply, such as your cooling-off period (article 12) and the right to stop the assignment (article 11).

Article 7 - Price and payment

7.1 All prices are in euros and include 21% VAT. We work with fixed package prices, not with an hourly rate.

7.2 You pay in two parts: 50% when you accept the proposal and 50% on delivery. You get an invoice by email for each part. You pay within 14 days of the invoice date.

7.3 We start the work when the first payment has been received. We start earlier if you expressly ask for this on the acceptance page (see article 12).

7.4 You can always upgrade to a larger package: you pay the difference between the two package prices.

7.5 If you do not pay on time, we first send you a reminder and you get another 14 days. If you still do not pay, we may stop the work and charge the interest and collection costs that the law allows. For business customers, this is the statutory commercial interest.

7.6 After delivery you have access to your family tree site right away. You get the zip and the GEDCOM file once everything has been paid. If the second payment is still not made after the reminder, we may close the site until payment is made.

7.7 The price in your accepted proposal stays valid, even if the prices on this site change later.

Article 8 - Target time and delivery

8.1 The time needed for a package is a target time, not a fixed deadline. It starts when we begin the work and have your details.

8.2 The time needed depends on what we find in the archives and on how quickly you provide details. If it takes longer, we let you know.

8.3 If we finish much later than the target time, you may give us a reasonable new deadline. If we do not meet that either, you may end the assignment. You then only pay for the work that is already finished and that you receive from us.

8.4 On delivery, you get the link and the PIN code of your family tree site by email. Check the site within 14 days and send us your comments. This counts as a round of changes (article 9).

8.5 We always correct mistakes we made ourselves, such as a date copied wrongly, free of charge, also after the rounds of changes.

Article 9 - Changes and upgrading

9.1 The number of rounds of changes is listed with your package: Start 1, Ancestors 2, Family 2, Family Tree 3 and As far as possible 3. A round of changes is a list of wishes that you send in one go.

9.2 If you want to go further back or want more than your package offers, you can upgrade to the next package. You pay the difference. The target time is then set again.

9.3 We do not work by the hour. Extra work outside your package is only possible by upgrading or with a new proposal.

Article 10 - What you do

10.1 You give details as well as you know them. Say what you know for sure and what you do not.

10.2 You only give details of living people if they know about it and agree. If someone does not want to be visible, you say so. That person then appears as "Hidden person". We only include details that say something about the origin or the religion of a living person if that person expressly agrees.

10.3 You are allowed to share the photos and documents you send us. If a photo was taken by a photographer, you ask for permission where needed.

10.4 You decide who gets the PIN code of your family tree site. Do not put the PIN code publicly on the internet.

10.5 If we do not get details we need, we may stop the work until we have them. The target time then moves back.

Article 11 - Hosting, stopping and deleting

11.1 Your family tree site is behind a PIN code and cannot be found by search engines.

11.2 Hosting is included for 1 year after delivery, and for 2 years with the Family Tree package.

11.3 Before the end of that period, we ask whether you want to extend. Extending costs 35 euros per year, including VAT. You extend one year at a time, and only if you say so yourself. There is no automatic extension.

11.4 If you do not extend, your site stays online until the end of the paid period. In advance, you get a message and the zip (and with Ancestors, Family and Family Tree also the GEDCOM file). Within 30 days after the end, we delete the site, your files and the backups, unless you ask us to keep the site online. In that case you extend the hosting.

11.5 We make sure your site can be reached properly, but we cannot promise that this always works without interruption, for example during maintenance or a failure.

11.6 You can always stop the assignment, also after the cooling-off period. You then pay for the work that has already been done, in proportion to the whole package. We settle that with what you have already paid. You get what is already finished.

11.7 We may end the assignment or the hosting if the site is used against the law. We tell you first and you get the zip.

Article 12 - Cooling-off period (right of withdrawal) for consumers

12.1 If you are a consumer, you have a cooling-off period of 14 days. The cooling-off period starts on the day the assignment comes into being: the day you accept the proposal. Within those 14 days you can withdraw from (cancel) the assignment without giving a reason. This follows from the law (articles 6:230o, 6:230p and 6:230s of the Dutch Civil Code).

12.2 You withdraw by letting us know clearly within the 14 days that you withdraw from the assignment. You can do this:

• by replying to the email you received from us;
• through the intake form: in the box "What else do you know?" (in the Dutch form: "Wat weet je nog meer?"), write that you withdraw from the assignment, with your name and the reference from your proposal;
• by letter to Studio Stuurman, Bieremalaan 79, 2497 AX Den Haag, the Netherlands.

You may use the model form below, but you do not have to. You are on time if you send your message before the 14 days are over.

12.3 Normally we only start once the first payment has been received. If you want us to start right away, also within the cooling-off period, you expressly ask for this on the acceptance page. If you withdraw after that, you pay a proportionate part of the price: the part that matches the work already done at the moment you tell us you withdraw, compared with the whole package. We show you how we calculate this.

12.4 Your cooling-off period ends if the assignment has been fully carried out within the 14 days, and you had expressly asked in advance for us to start right away and had stated that you know you lose your right of withdrawal as soon as the assignment has been fully carried out.

12.5 If you withdraw, we pay back what you have paid within 14 days after we received your message, minus the proportionate part from 12.3. We use the same means of payment as you did, unless you want something else. This costs you nothing. If the proportionate part is higher than what you already paid, you get an invoice for the difference.

12.6 If you buy a family tree as a gift, you as the customer have the cooling-off period, not the person who receives the gift.

12.7 Business customers have no legal cooling-off period.

Article 13 - Ownership and use

13.1 Your photos, documents and details stay yours. We only use them for your assignment and not for someone else's family tree, unless you give permission for that.

13.2 We include details from archives with a source reference. Every fact on your family tree site shows which source it comes from.

13.3 The copyright on the texts we write for you, such as the chronicle, passes to you after full payment, for use within your family. You may then, for example, share, copy and print those texts. These terms and your acceptance together count as the written transfer.

13.4 The software and the design of the family tree site remain ours. You may use your family tree site and the zip for yourself and your family, also after the hosting ends.

13.5 We only use your family tree as an example, without names and recognisable details, if you give permission for that in advance.

Article 14 - Privacy

14.1 How we handle personal data is described in the privacy statement.

14.2 For our own administration (intake, contact, invoices), we are responsible under the General Data Protection Regulation (GDPR, in Dutch: AVG). For the research and the family tree site, we are ourselves responsible for how we search, store and secure. You are responsible for the permission of the living people whose details you give us, and for who gets the PIN code.

Article 15 - Liability

15.1 If we do something wrong and you suffer damage as a result, we are liable up to at most the amount of the assignment: the price of your package or quote. For an extended hosting year, this is at most the amount for that year.

15.2 This limit does not apply in case of intent or deliberate recklessness on our part. If you are a consumer, the limit also does not apply to the extent that the law does not allow it.

15.3 We are not liable for mistakes in the archives and sources themselves, for mistakes in details you provide, or for what others do with a PIN code you have shared.

15.4 For business customers, the following also applies: we are only liable for direct damage, not for indirect damage such as lost profit. A claim lapses if you do not report it to us within one year after the damage arose.

15.5 We make backups of your family tree site. Still, keep the zip you get from us yourself.

Article 16 - Force majeure

16.1 If we temporarily cannot keep to the arrangements because of something we cannot help, such as illness, a failure at the hosting company or a closed archive, we let you know and the target time moves back.

16.2 If this lasts longer than 3 months, either of us may end the assignment. You then only pay for the work that is already finished and that you receive from us.

Article 17 - Complaints

17.1 If you have a complaint, let us know by replying to our email or through the intake form. Describe as clearly as possible what is wrong.

17.2 We respond within 14 days. If we need more time, we let you know within those 14 days when you will get an answer.

17.3 If we cannot work it out together, you can take the dispute to a disputes committee or to the court.

Article 18 - Applicable law and court

18.1 Dutch law applies to every assignment. If you are a consumer and live in another country, you keep the protection of the mandatory rules of that country.

18.2 We bring a dispute with a business customer before the court in The Hague (rechtbank Den Haag).

18.3 If you are a consumer, you keep the right to go to the court that the law assigns to you.